Privacy Policy

We believe in treating people right. This is why the privacy of your information matters.

We collect personal data to make your experience better

We utilize customer relationship management technologies to identify you so that we can deliver a better experience. Our systems also track information about you such as your frequency of use and online behavioural data.

We also collect other personally identifiable information that you provide to us when you sign up with our newsletter, such as your name, address, phone number and/or email address. We may use such information to send you notices, information, promotions and updates, including but not limited to, marketing and advertising materials in relation to our goods and services and those of third party organizations as may be selected by us.

We remain contactable at any time if you ever feel that your information has been compromised. Also, if and when you are of the view that we are sending you any unwanted information, please request to be removed from our list (e.g. by clicking the “unsubscribe” link in our e-newsletters).

By accepting the terms of this Privacy Policy, you also agree that we are allowed to contact you by email or phone or SMS messaging even if you are on the Do Not Call (DNC) registry.

We may collect and use your Personal Data for any of the following purposes:

a)     performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

b)    verifying your identity;

c)     responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

d)    managing your relationship with us;

e)    processing payment or credit transactions;

f)      sending you marketing information about our goods or services, and goods or services of our affiliates and/or subsidiaries (“Zouk Group”) including notifying you of our marketing events, initiatives and promotions, lucky draws, membership programmes and rewards schemes and other promotions;

g)     to meet or comply with any obligation, requirement or arrangement for disclosing or using data that applies to us or with which we are expected to comply, both existing currently and in the future and within or outside Singapore in accordance with:

a.     any law, regulation or corporate rules that are binding on or applicable to us;

b.     any rules, guidelines issued by any legal, regulatory, governmental or other authority relating to protection of Personal Data and/or the industries in which we operate (“Authority”);

c.     any present or future performance of a contract between us and you;

d.     any present or future performance of a contract or between us and a third party which is entered into at your request, or which a reasonable person would consider to be in your interest; or

e.     any situation where your consent is not required under the PDPA, including the use or disclosure of Personal Data to respond to an emergency that threatens your life, health and/or safety.

h)    any other purpose for which you have provided the information;

i)      transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

j)      any other incidental business purposes related to or in connection with the above.

We will keep your data until you request to delete it

We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account promptly after you delete your account.

We make sure your data stays safe

We take appropriate steps to keep your personal information safe against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be fully guaranteed to protect your information from hackers or unforeseen human error.

We will only disclose your data during these situations

We will disclose your data if required by law, under these circumstances: (1) with your express consent, (2) in a criminal or fraud investigation case; or (3) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Subject to time and legal constraints, we endeavour to notify you prior to releasing any of your data under such circumstances.

We will keep you updated on any material change to these terms

The terms of this Privacy Policy was last updated on May 2022.

Our Privacy Policy may change from time to time. If we change our Privacy Policy substantially, we will place a prominent notice on our website or e-newsletters. You agree that such posting will constitute sufficient and adequate notice to you of these changes. You agree that your continued use of our website and subscription to our e-newsletter after such an amendment will constitute your acceptance of and agreement to be bound by our modified Privacy Policy.

Our Privacy Policy is subject to any existing laws of the Republic of Singapore in relation to the protection of information. If required by any lawful authority for any legal purposes such as the enforcement of any laws or to prevent the breaching of any laws, we shall release all such information as is legally required by the requisite and lawful authority in accordance with the directions of the lawful court of the competent jurisdiction.

Please contact us ([email protected]) if you have any concerns of if you would like to know more about our Privacy Policy. Do note that we may charge a reasonable fee for processing any data access request.